At Ilan Flash, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
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Products are eligible for return if they are defective, damaged, or incorrect upon delivery.
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Items must be returned in their original condition, unused, and with all packaging intact.
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Requests for return must be made within 7 days of receiving the product.
2. Return Process
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To request a return, contact our customer support team with your order details and a description of the issue.
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Once your request is approved, we will guide you through the return procedure.
3. Refunds
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Since we operate on Cash on Delivery, refunds will be provided in the form of cash at the time of product pickup or through an agreed-upon method after the returned item is received and inspected.
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Refunds will only be issued once the returned product has been verified.
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Processing time for refunds may take up to 7 business days from the date of approval.
4. Exchanges
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If you prefer, eligible returns may be exchanged for a replacement product of equal value.
5. Non-Returnable Items
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Items that have been used, damaged due to misuse, or returned without original packaging will not be accepted.
6. Contact Us
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For any questions or to initiate a return, please reach out to our support team at [email protected].